Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"58c748e89d593eb5d3db2aaca43e7ead4d875d6c_lout","branding":{"id":"2","key":"ssd","name":"SIAM ISD Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the ISD Service Desk!","sharedPortalName":"SIAM ISD Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ISD Service Desk!","sharedPortalName":"SIAM ISD Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00e09d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ssd","projectId":10315,"serviceDeskId":2,"name":"SIAM ISD Service Desk","description":"<p>Welcome to the SIAM ISD Service Desk! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"37","name":"Add a Book","descriptionHtml":"","callToAction":"Add a Book","introHtml":"<p>Create or modify a book product.</p>","icon":10816,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10816","groups":[11],"key":""},{"id":"42","name":"Add a Discount Code","descriptionHtml":"","callToAction":"Add a Discount Code","introHtml":"<p>Create a new discount code.</p>","icon":10896,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[11],"key":""},{"id":"36","name":"Event Registration","descriptionHtml":"","callToAction":"Event Registration","introHtml":"<p>Create or modify an event registration.</p>","icon":10821,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10821","groups":[11],"key":""},{"id":"26","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10878,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10878","groups":[8],"key":""},{"id":"7","name":"General IT Assistance","descriptionHtml":"","callToAction":"General IT Assistance","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10901,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[6,7],"key":""},{"id":"51","name":"Make a firewall change","descriptionHtml":"","callToAction":"Make a firewall change","introHtml":"<p>Request a change to the firewall rules.</p>","icon":10882,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10882","groups":[10],"key":""},{"id":"50","name":"Modify DNS Record","descriptionHtml":"","callToAction":"Modify DNS Record","introHtml":"<p>Make a change to DNS records.</p>","icon":10813,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10813","groups":[10],"key":""},{"id":"34","name":"Offboard Employee / Contractor","descriptionHtml":"","callToAction":"Offboard Employee / Contractor","introHtml":"<p>Terminate access for employees or contractors.</p>","icon":10878,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10878","groups":[8],"key":""},{"id":"30","name":"Onboard New Employee / Contractor","descriptionHtml":"","callToAction":"Onboard New Employee / Contractor","introHtml":"<p>Request access for new employees.</p>","icon":10877,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10877","groups":[8],"key":""},{"id":"38","name":"Other Personify Change","descriptionHtml":"","callToAction":"Other Personify Change","introHtml":"<p>Make some other change to Personify.</p>","icon":10833,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10833","groups":[11],"key":""},{"id":"41","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10909,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[12],"key":""},{"id":"52","name":"Printer Assistance","descriptionHtml":"","callToAction":"Printer Assistance","introHtml":"<p>Report a printer problem or get help with a printer.</p>","icon":10889,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10889","groups":[6],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10905,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[12],"key":""},{"id":"19","name":"Report an outage","descriptionHtml":"","callToAction":"Report an outage","introHtml":"<p>Let us know if a key service is not working correctly and we'll aim to get it back up and running quickly.</p>","icon":10881,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10881","groups":[9,10,6],"key":""},{"id":"118","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10872,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[7],"key":""},{"id":"21","name":"Report infrastructure hardware failure","descriptionHtml":"","callToAction":"Report infrastructure hardware failure","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10888,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10888","groups":[10,6,7],"key":""},{"id":"23","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, install or upgrade a server or application.</p>","icon":10969,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10969","groups":[9,10],"key":""},{"id":"11","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10877,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10877","groups":[6,8],"key":""},{"id":"85","name":"Request a Seating Change","descriptionHtml":"<p>Fill out the form below to request a seating change or to unassign a user from a workspace.</p>","callToAction":"Request a Seating Change","introHtml":"<p>Make a change to in-office seating arrangements.</p>","icon":11007,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11007","groups":[6,8],"key":""},{"id":"43","name":"Request a short link","descriptionHtml":"","callToAction":"Request a short link","introHtml":"<p>Request a short link redirect.</p>","icon":10998,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10998","groups":[10,6],"key":""},{"id":"32","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10910,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[7],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license or installation, request it here.</p>","icon":10907,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10907","groups":[9,7],"key":""},{"id":"40","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10895,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[12],"key":""},{"id":"28","name":"VPN Assistance","descriptionHtml":"","callToAction":"VPN Assistance","introHtml":"<p>Use this request type for any problems with VPN access.</p>","icon":10886,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10886","groups":[6,8],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10883,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10883","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10887,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10887","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10880,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10880","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":7,"name":"Computers"},{"id":8,"name":"Logins and Accounts"},{"id":9,"name":"Applications"},{"id":10,"name":"Servers and Infrastructure"},{"id":11,"name":"Personify"},{"id":12,"name":"Software Development"}],"orderMapping":{"11":[42,38,37,36],"10":[51,50,43,19,21,23],"12":[41,40,39],"7":[118,7,21,31,32],"6":[85,52,43,7,11,19,21,28],"8":[85,34,11,26,28,30],"9":[19,23,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"34fb5b67-3b3f-30cb-ad05-8ddc7d6ecc4b","appLinkName":"","appLinkUrl":"","spaceKey":"SSD","spaceName":"ISD Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://service.isd.siam.org","https://siamdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGNlYTljMy1hNTE2LTQ2MGYtOGNkMS1mZjRhNWZlOWI1YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njc4NzkzNDEsIm5iZiI6MTc2Nzg3ODE0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.TIWaB78oPjKLmUc4GNAWX_OYrFaW-8hrAnSof1F_GUE","targetCollection":"upload-project-10315","endpointUrl":"https://api.media.atlassian.com","clientId":"34cea9c3-a516-460f-8cd1-ff4a5fe9b5a9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":23,"projectId":10315,"issueType":{"id":"10225","name":"Change"},"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, install or upgrade a server or application.</p>","instructions":"","icon":10969,"iconUrl":"https://service.isd.siam.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10969","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Change Summary","description":"Briefly describe the desired change.","descriptionHtml":"<p>Briefly describe the desired change.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Change Description","description":"In a detailed paragraph, elaborate further on the change you wish to have made.","descriptionHtml":"<p>In a detailed paragraph, elaborate further on the change you wish to have made.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10841","fieldConfigId":"11160","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10124"],"values":[{"value":"10123","label":"Standard","selected":false,"children":[]},{"value":"10124","label":"Normal","selected":false,"children":[]},{"value":"10125","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due Date","description":"Enter the date by which the change should take place.","descriptionHtml":"<p>Enter the date by which the change should take place.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10847","fieldConfigId":"11166","label":"Change Reason","description":"Enter the reason for the change.","descriptionHtml":"<p>Enter the reason for the change.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10126","label":"Repair","selected":false,"children":[]},{"value":"10127","label":"Upgrade","selected":false,"children":[]},{"value":"10128","label":"Maintenance","selected":false,"children":[]},{"value":"10129","label":"New functionality","selected":false,"children":[]},{"value":"10130","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10829","fieldConfigId":"11148","label":"Urgency","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10103","label":"Critical","selected":false,"children":[]},{"value":"10104","label":"High","selected":false,"children":[]},{"value":"10105","label":"Medium","selected":false,"children":[]},{"value":"10106","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/23","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/23","calendarParams":{"firstDay":0,"date":"2026-01-08T08:15:41-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"34fb5b67-3b3f-30cb-ad05-8ddc7d6ecc4b","appLinkName":"","appLinkUrl":"","spaceKey":"SSD","spaceName":"ISD Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://service.isd.siam.org","https://siamdev.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGNlYTljMy1hNTE2LTQ2MGYtOGNkMS1mZjRhNWZlOWI1YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njc4NzkzNDEsIm5iZiI6MTc2Nzg3ODE0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.TIWaB78oPjKLmUc4GNAWX_OYrFaW-8hrAnSof1F_GUE","targetCollection":"upload-project-10315","endpointUrl":"https://api.media.atlassian.com","clientId":"34cea9c3-a516-460f-8cd1-ff4a5fe9b5a9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}